Allow me to rant a bit on one of my recurrent topics – governmental incompetence (US government, in this case). On Jan 27, I applied for a new passport at the US consulate. While I was doing so, I also applied for a passport card (a wallet-sized card that can substitute for a passport in certain circumstances, and can serve as a good form of ID). When I paid, I was told the passport would be ready in about a week and the card in about a month, and that I would receive an email.
Sure enough, an email arrived on Feb 4, telling me that the passport was ready, and that I should allow another 15 to 20 working days for the card. Since I wasn't in a hurry for the passport, and didn't want two long cab rides to the consulate, I waited almost six additional weeks instead of three or four; today I went to the consulate and got my passport – and was told that the passport card is not ready.
It takes SEVEN WEEKS to print a @#$% card!?!? Or, to be more precise: to NOT print a card. No private business could survive with that level of customer disservice.
And while we're on the topic of governmental incompetence (international, this time), I think the Malaysians are setting a new standard.